Terms & Conditions

Terms & Conditions

Terms & Conditions        Click for FAQ


*** 
Notice of Age Requirement ***

By entering this website, you agree that you are 18 years of age or older. If you are not 18 years old, you do not have permission to view or purchase products from Adultys.com (Ast Inc)

Disclaimer: While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Adultys.com (AST INC) assumes no liability for inaccuracies or misstatements about products.

About Our Lubricants Products - All ingredients are certain & harmful


SHIPPING POLICY

We ship to the United States only. Please allow 24-48 hours for order processing. All Orders will be shipped discreetly via USPS, UPS or FexEx depending on the item ordered and location. Although checkout provides options for shipping. Quoted shipping times are business days and do not include weekends and holidays. Please leave any special requests in the comment box at checkout. We are not responsible for orders lost by UPS,USPS or FedEx. See below for our privacy policy.

 

We Can Ship to PO Box and APO Addresses                                                                                                                                                      

We strongly recommend that you provide a physical address to facilitate order delivery. If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 5 Pound or less. For heavier items, you will need to select an alternate address.


RETURN POLICY

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased items unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. All sales are considered final.

If you receive the wrong item, please email info@Adultys.com so that we can take care of the problem in a prompt and efficient manner.

How to request warranty (return, refund)

Only faulty items can be returned under warranty.

If your item has an issue, please submit a ticket to our Support Center

Please follow the warranty process:

1. Please describe the problem with your item in details, stating your order number and product code ( sku number).

2. Please tell us what steps you have already taken to solve the issue.

3. Please give us the item code indicated on the outer package.

4. Please send us clear picture or video of the defects in good lighting.

PS: Ideally, the photos/videos should be clear and focused, under good lighting conditions, and taken at close and medium distance. We will do our best to help you.


PRODUCT FUNCTIONALITY:

After you receive your order from Adultys.com, please test your new toy by inserting batteries and turning the toy on. When initially testing your product, do not insert it into your body. If for some reason the item is not working properly and you have not used the item, please contact ADULTYS.COM immediately for proper return instruction. In order to receive a prompt refund, you must print the order confirmation sent to you by email and include it in the return packaging. After the item is received at the warehouse, a replacement will be shipped to you. Return shipping will be credited.


PRODUCT WARRANTY:

Please look for a product warranty and save the package of your new item until you have used it a few times. Health Regulations prohibit the return of any item that have been inserted into the body (personal use items). If you have already used your new toy and you are experiencing product defects you will need the warranty and the packaging to contact the manufacturer directly.

 

PRIVACY POLICY

Your privacy is as important to us as it is to you. We will never sell, rent, or share any information about you or your order to any company or individual. Third Party vendors (such as USPS) are given only the information they need to help us fulfill your order. Sensitive credit card information is not handled directly by ADULTYS.COM, INC. Your credit card is processed through either PayPal or Google Secure Checkout, whichever you prefer. Google Checkout and PayPal are reputable secure third party secured transaction providers.

For your privacy, shipments are discreetly packaged and will arrive in plain brown boxes, padded envelopes, or USPS supplied packaging. The ADULTYS.COM discreet identifying mark will be on the return label:

Our packaging makes no mention of the nature of the contents. If your product is shipped direct from a distributor or manufacturer, we will work together to assure shipping privacy is protected.

Adultys.com (Ast Inc) does not create or send unsolicited phone calls, email, or postal mail. Emails are automatically sent to confirm your order, notify you about backorders, and supply you with the tracking number for your shipment. We contact customers by email or phone only when there is a question about or problem with an order. From time to time we may email a newsletter, which you will receive only if you choose to during the check-out process (opt-in). From time to time we may send out promotions to existing customers. If you ever receive any contact from us that you do not want, please email Customer Service with information about the contact so that we can make sure it doesn't happen again. If you are receiving our newsletter but do not wish to, please unsubscribe by sending us an email.

Our mission is to provide eco-conscious individuals with high quality sex toys and other bedroom products, provide educational articles, and encourage open communication about sexual health and the environment. In keeping with that mission, any sex tips, stories, product reviews, or other writings you submit to us are kept anonymous, unless you request otherwise. Contest entries can be submitted under a false name; if you do so, you will need to certify that you are over 18. To receive any prizes, the winner will need to supply us with a real name and mailing address, which will be used only for shipping purposes and never published.

When you browse our website, we do use cookies to maintain your shopping cart and collect information about the path you are taking through our site. No personal information is recorded by these cookies.

 

WARRANTY

 Adultys.com (Ast Inc) makes no warranty or representation, either express or implied, with respect to performance merchantability or fitness for a particular purpose. As a result, any product sold by Adultys.com inc is sold “as is,” and you the purchaser assume the risk as to its quality and performance. In no event will Adultys.com Inc. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect in any product sold.